Privacy Policy
Introduction
Welcome to House of Coffee. We value your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, and protect your personal data when you interact with us through our website, mobile application, or in our stores. Whether you’re enjoying an Americano, a Macchiato, or any of our delightful coffee varieties, your privacy is important to us.
By using our website or services, you agree to the collection and use of information as described in this policy.
Information We Collect
We collect information in two primary ways: when you provide it to us and when we automatically collect it through your interactions with our services.
Personal Information You Provide
When you interact with us by purchasing coffee, subscribing to newsletters, or contacting customer service, we may collect the following types of information:
Contact Information: Includes your name, email address, phone number, and mailing address.
Account Information: If you create an account with us, we will collect a username and password, and other details such as your preferences for coffee products.
Payment Information: If you purchase products from us, we collect billing details such as your credit or debit card information and billing address. We use trusted third-party payment processors to handle this information securely.
Communication Data: Information you provide through forms, emails, chat support, or phone conversations, including feedback and survey responses.
How We Use Your Information
We use your personal data to provide the best possible experience when interacting with House of Coffee. Specifically, we may use your data for the following purposes:
- Order Fulfillment: To process and deliver your orders, including sending you receipts and tracking information.
- Account Management: To manage your account, including updating preferences, resetting passwords, and verifying your identity.
- Customer Support: To respond to inquiries, resolve issues, and provide updates related to your purchases.
- Marketing and Promotions: To send you updates, promotions, and personalized recommendations about our coffee products (e.g., special deals on Macchiato or exclusive offers for subscribers).
- Improving Services: To analyze usage trends and feedback, which helps us improve our products, website, and services.
- Security and Fraud Prevention: To protect our customers and business from fraudulent activity, unauthorized access, or security risks.
Sharing Your Information
We do not sell your personal information to third parties. However, we may share your data with trusted partners in the following circumstances:
- Service Providers: We work with third-party companies that provide services such as payment processing, website hosting, customer relationship management, and delivery services. These providers only have access to the data necessary to perform their functions.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new entity as part of the transaction.
- Legal Obligations: We may disclose your information to comply with applicable laws, regulations, or court orders, or in response to legal requests from government authorities.
How We Protect Your Data
We take the security of your personal data seriously and use various technical and organizational measures to protect it, including:
- Encryption: All sensitive information, such as payment data, is encrypted using secure socket layer (SSL) technology.
- Access Control: Only authorized personnel have access to personal data, and they are required to maintain its confidentiality.
- Regular Security Audits: We regularly review our security protocols to ensure they are up to date and effective.
Your Rights and Choices
You have several rights concerning your personal data. Depending on your location and applicable laws, you may have the following rights:
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can update or correct inaccuracies in your data.
- Deletion: You can request the deletion of your personal data, subject to certain exceptions (e.g., if the data is necessary for completing a transaction).
- Objection and Restriction: You may object to or request the restriction of our processing of your personal data under certain circumstances.
- Data Portability: You may request to receive your data in a commonly used and machine-readable format.
To exercise any of these rights, please contact us at [Insert Contact Email]. We will respond to your request in accordance with applicable laws.
Third-Party Links and Services
Our website may contain links to third-party websites or services, such as social media platforms or payment processors. We are not responsible for the privacy practices of these third-party services, and we encourage you to read their privacy policies before providing any personal information.
House of Coffee may include links to third-party websites, apps, or services, such as social media platforms, delivery partners, or payment processors. These third-party sites operate independently and have their own privacy policies. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information. Your interactions with these third-party services are governed by the terms and conditions of the respective providers
Managing Cookies and Tracking Technologies
At House of Coffee, we use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences, understand how you interact with our site, and personalize your experience. We may use cookies to track website usage, analyze performance, and deliver tailored advertisements based on your browsing behavior. You can manage your cookie preferences through your browser settings, choosing to accept, reject, or delete cookies. However, please note that disabling cookies may affect the functionality of certain features on our website.
Children’s Privacy
House of Coffee does not knowingly collect or solicit personal information from individuals under the age of 16. Our products and services are designed for a general audience and are not intended for children. If we become aware that we have inadvertently collected personal data from a child under 16, we will take immediate steps to delete that information from our records. If you believe we may have collected information from a child, please contact us at [Insert Contact Email] so we can take the necessary actions
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete the information promptly.
Information We Collect Automatically
We may collect certain information automatically when you visit our website or use our services, including:
- Device Information: Details about your device, browser, IP address, and operating system.
- Usage Information: Data on how you use our website, such as pages viewed, links clicked, and the time spent on our site.
- Location Data: With your consent, we may collect information about your location if you use our mobile app or other location-based services (e.g., finding a nearby House of Coffee store).
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience. You can manage your cookie preferences through your browser settings.
Contact Us
If you have any questions or concerns about this privacy policy or our data practices, please contact us at:
House of Coffee
Email: [support@houseofcoffee.co.in]
Phone: [+91 -989899995]